Information Technology

Information Technology

Information Technology (IT) is the use of computers and software to manage information. Some organizations refer to this as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology function of an organization is responsible for storing, protecting, processing, and transmitting the information, and later retrieving information as necessary.

ISO/IEC 20000 is the first international standard for Information Technology (IT) Service Management. It is based on and supersedes the British Standard, BS 15000. The standard was first published in December 2005.

Do you need help to establish and maintain your organization's IT function? Quality Systems Innovations, Inc. offers a full range of products and training that were developed specifically to help you master your IT processes. The products listed on this page will help you to understand what you need to do and to put it in place. For IT training, please click on the "Training" link at the bottom of this page.

112 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures Toolkit Handbook

ISO 20000 Process Charts

ISO/IEC 20000 Requirements, 210 Requirements Checklist and Compliance Assessment

Getting Results: The Project Management with PRINCE2 and PMBOK Delivery Guide

Redefining IT's Value To The Enterprise

Service Catalog Process Kit

Service Portfolio Management Toolkit, your quickest route to Business Relationship Management

The Business Relationship Management Toolkit - Relationship management essential part of your IT, Business Alignment Strategy

The CMDB Creation and Maintenance Toolkit

The Change Management Toolkit

The Complete ITIL V3 Readiness Assessment Kit

Help Desk Tool Kit